Terms and Privacy

Website Terms of Use & Privacy Policy

This document governs your use of this website. By accessing this site, you accept these terms in full. If you disagree with any part of these terms, you must not use this website.

---

Part 1: Website Terms of Use

1. Informational & Advisory Disclaimer

* General Information Only: The content, blog posts, project galleries, and plant suggestions featured on this website are provided strictly for general inspiration and informational purposes. 

* No Professional Liaison: Browsing this website or reading its content does not establish a consultant-client relationship. Formal advisory services are only established upon the explicit signing of our separate Standard Terms of Business.

* No Liability for DIY Implementation: The owner of this website accepts no liability for any loss, damage, or plant failure resulting from users attempting to implement ideas, maintenance schedules, or layout concepts displayed on this site without hiring a professional site-specific consultant.

2. Intellectual Property Rights

* Copyright Notice: Unless otherwise stated, all text, unique design concepts, photography, planting lists, and digital graphics on this website are the intellectual property of the website owner and are protected by UK copyright laws.

* Restricted Use: You may view and download pages for your own personal, non-commercial caching use only. You must not republish, sell, duplicate, or exploit any material on this website for a commercial purpose without express written consent.

---

Part 2: Privacy & Data Protection Policy (UK GDPR Compliant)

1. Data Collection & Usage

We collect minimal personal data to facilitate direct communication with you. This includes:

* Contact Forms/Email Inquiries: If you fill out an inquiry form, we collect your Name, Email Address, Phone Number, and any specific details you share about your garden plot. 

* Lawful Basis: We process this data under the legal basis of **Legitimate Interests** (to respond directly to your business inquiry) or **Contractual Necessity** (if we are preparing a project proposal for you).

2. Data Storage & Sharing

* Security: Your personal data is kept secure and is accessible only by authorized parties.

* Third-Party Sharing: We do not sell, rent, or distribute your personal data to marketing third parties. Data is only shared with trusted platforms necessary to run our service (such as our secure email provider or website hosting servers).

* Retention: We hold your contact data only as long as necessary to fulfill your inquiry or comply with UK tax recording laws for active clients.

3. Cookies & Tracking

* This website uses basic operational cookies to ensure its smooth layout and functionality. 

* If analytical tracking tools (such as Google Analytics) are used to monitor site traffic, they process anonymized data (like browser type and pages visited) and do not collect identifiable personal details without your explicit consent.

4. Your Rights

Under UK GDPR, you have the right to request access to the personal data we hold about you, request corrections, or request that your data be permanently erased from our systems. To exercise these rights, please contact us directly via our primary email address.

5. Complaints procedure

In accordance with UK data protection laws, you have a formal right to lodge a complaint directly with us if you believe your personal information (such as your name, email, billing address) has been handled in breach of the UK GDPR or the Data protection act 2018.

To submit a complaint, please do so in writing via email to info@livingartworksgardens.co.uk . You do not need to use technical or legal terminology, simply state clearly what your concern is regarding your information. 

We will formally acknowledge receipt of your data protection complaint in writing within 30 days of receiving it.

We will investigate your concerns without undue delay, take any necessary corrective steps and keep you regularly updated on our progress.

We will provide you with a final written explanation of the outcome and resolution of our investigation without undue delay.

If you remain dissatisfied with our internal resolution, you retain the right to escalate your complaint to the UK regulatory authority, the information comissioner's office at www.ico.org.uk 

Home